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AUTHORIZATION FOR RETURN OR REPLACEMENT
To obtain BUYS4LESS authorization to return a defective item for credit or replacement, simply contact us within 45 days of purchase. Non-defective merchandise returns will incur a 25% restocking fee, and must also be returned within 45 days of purchase.
CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
a. Merchandise must be in its original minimum inner pack quantity, as shipped by BUYS4LESS. Broken quantity inner packs are not returnable.
b. Sample items are not returnable.
c. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us within 15 days of the date of shipment of your order, and your claim will be processed immediately.NOTE: Established procedures by UPS, U.S. Parcel Post, and trucking lines, must be complied with or they may deny your claim.
Q: I received a package. Upon examination I found a broken ceramic vase. Should I place a claim with the carrier or return it to Buys4Less? A: Contact Buys 4 Less Customer Support.
Q: What procedure do I follow if I place a claim for a lost shipment and it arrives soon after? A: Please notify Buys 4 Less Immediately so we can close our files without continuing unnecessary expenses for Buys4Less and the carrier.
Q: My order has been lost. I need it now. Can't you just send a duplicate? A: UPS, Parcel Post, and trucking firms will not accept any responsibility for hardships caused by lost shipments. We regret that we cannot assist you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates your claim, we will credit your account or send a refund check at your request.
Q: I received a watch that doesn't work. I bought it 3 weeks ago and didn't realize it didn't work properly. What's the procedure on this? A: Any watch received in a defective condition that doesn't show signs of wear, which is returned to Buys 4 Less within 45 days of purchase date in its original display box, can be returned to Buys 4 Less for replacement. A Return Authorization Form must be used as no merchandise can be returned to Buys 4 Less without prior consent from Buys 4 Less.
Q: My customer wore the defective watch and it does show signs of wear. Won't you repair it? A: Yes. Any defective watch purchased from Buys 4 less that shows signs of wear will be repaired free of charge, providing it was purchased within the previous 45 days. Proof of date and purchase (your invoice) must be included, as well as a note saying the watch is defective, with a brief explanation if necessary.
Send to:
Buys4Less
Luis Camacho
603 Pennsylvania Avenue
Brooklyn, NY, 11207
Q: What if the watch was purchased longer than 45 days previously? A: Any watch purchased more than 45 days previously which has not been worn, must be accompanied by the service fee and the Guarantee Certificate which is included with each watch.
Send to:
Buys4Less / Attn: Luis Camacho
603 Pennsylvania Avenue
Brooklyn, NY, 11207
Q: If a 14K gold item is $39.95 or less, is it covered by the costume jewelry guarantee? A: No. All 14K gold jewelry is covered by the 14K gold warranty regardless of cost.
Q: Your costume jewelry guarantee is really great! This guarantee offers replacement regardless of reason for only a small service fee. Do you have a similar guarantee for the 14K gold jewelry? A: Buys 4 Less offers a separate warranty for 14K and 10K gold jewelry. Gold and gems are by far the biggest cost factor in 14K/10K gold jewelry compared to labor for costume jewelry. The only feasible guarantee we can offer for 14K/10K gold jewelry is to guarantee that it's exactly as described. Money will be refunded if the 14K/10K gold jewelry is returned in perfect resalable condition, exactly as received and unused, within 10 days of receipt. There is no restocking fee when 14K/10k gold jewelry is returned under the conditions of the guarantee. Note: All Buys 4 Less jewelry and watches come with guarantees and warranties. Please refer to the last page of the World of Products catalog for more information.
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