buys4less web store FAQ section

Q: I ordered a a pair of jeans and don't like the way they look on me, can I return them for refund or exchange them for a different pair and or size?

Q: I received a package. Upon examination I found a broken ceramic vase. Should I place a claim with the carrier or return it to Buys4Less?

Q: Your costume jewelry guarantee is really great! This guarantee offers replacement regardless of reason for only a small service fee. Do you have a similar guarantee for the 14K gold jewelry?

Q: I ordered a a pair of jeans and don't like the way they look on me, can I return them for refund or exchange them for a different pair and or size?

Absolutely Not! Sales on apparel are final once ordered (We ask our customers to make orders accurately listing size's, styles, colors & design preferences) We only accept exchanges on apparel if item's arrived damaged or incorrectly packaged according to order. NOTE:!(Shipping is the responsibility of the consumer!)

Q: I received a package. Upon examination I found a broken ceramic vase. Should I place a claim with the carrier or return it to Buys4Less?

A: Contact Buys 4 Less Customer Support.

A: Please notify Buys 4 Less Immediately so we can close our files without continuing unneccessary expenses for Buys4Less and the carrier.

A: UPS, Parcel Post, and trucking firms will not accept any responsibility for hardships caused by lost shipments. We regret that we cannot assist you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates your claim, we will credit your account or send a refund check at your request.

A: Any watch received in a defective condition that doesn't show signs of wear, which is returned to Buys 4 Less within 45 days of purchase date in its original display box, can be returned to Buys 4 Less for replacement. A Return Authorization Form must be used as no merchandise can be returned to Buys 4 Less without prior consent from Buys 4 Less.

A: Yes. Any defective watch purchased from Buys 4 less that shows signs of wear will be repaired free of charge, providing it was purchased within the previous 45 days. Proof of date and purchase (your invoice) must be included, as well as a note saying the watch is defective, with a brief explanation if necessary. Send to: Buys 4 Less / Attn: Luis Camacho 2950 West 24th Street,19W Brooklyn, NY, 11224.

A: Any watch purchased more than 45 days previously which has not been worn, must be accompanied by the service fee and the Guarantee Certificate which is included with each watch. Send to: Buys 4 Less / Attn: Luis Camacho 2950 West 24th Street,19W Brooklyn, NY, 11224

A: No. All 14K gold jewelry is covered by the 14K gold warranty regardless of cost.

Q: Your costume jewelry guarantee is really great! This guarantee offers replacement regardless of reason for only a small service fee. Do you have a similar guarantee for the 14K gold jewelry?

A: Buys4Less offers a separate warranty for 14K and 10K gold jewelry. Gold and gems are by far the biggest cost factor in 14K/10K gold jewelry compared to labor for costume jewelry. The only feasible guarantee we can offer for 14K/10K gold jewelry is to guarantee that it's exactly as described. Money will be refunded if the 14K/10K gold jewelry is returned in perfect resalable condition, exactly as received and unused, within 10 days of receipt. There is no restocking fee when 14K/10k gold jewelry is returned under the conditions of the guarantee. Note: All Buys 4 Less jewelry and watches come with guarantees and warranties. Please refer to the last page of the World of Products catalog for more information.